Last updated: September 17, 2026

At Central Fish Aquarium Chennai, we take great care in packing every order before dispatch. Our products are packed using appropriate protective packaging materials and thick, secure packaging designed to minimize the risk of damage during transportation.

We regularly dispatch and successfully deliver orders to customers across India. While we take every reasonable precaution to ensure products reach you safely, damage during transportation can occasionally occur despite careful packaging.

1. Returns

We do not accept returns for change of mind, incorrect size selection, incorrect measurements, or because the product does not fit the customer’s available space.

Customers are requested to carefully check the product dimensions, specifications, and other details provided on the product page before placing an order.

For products such as aquariums, cages, tanks, stands, and other dimension-specific items, please measure your available space carefully and confirm the required size before ordering.

Once an order has been placed and dispatched, it cannot normally be returned due to size, space, preference, or incorrect selection.

2. Secure Packaging

Every order is professionally packed with suitable protective materials and secure, thick packaging to help protect the product during handling and transportation.

We make every reasonable effort to ensure that your order reaches you safely and in good condition.

3. Damaged Products

If a product is received damaged due to transportation, a replacement may be provided after verification, subject to the product and claim being eligible.

To request a replacement, the customer must record a complete and clear unboxing video from the moment the package is received and before the package is fully opened.

The following must be clearly visible in the unboxing video:

• The outer packaging and its condition.
• The product packaging before opening.
• The shipping label and AWB number clearly visible.
• The complete opening and unboxing process.
• The product and any damage found after opening.

Clear photographs of the product and packaging may also be required for verification.

Claims without adequate unboxing evidence may not be eligible for replacement, as the evidence helps us verify the condition of the package and product at the time of delivery.

4. Wrong or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us promptly after delivery with clear photographs or videos of the package, shipping label, AWB number, and received contents.

We will review the issue and, where applicable, arrange an appropriate resolution.

5. Delivery

All orders are delivered to the customer’s provided delivery address or doorstep, subject to the applicable delivery service and serviceability.

Customers are requested to inspect the package at the time of delivery, where possible, and report any visible damage as soon as possible.

6. Check Size Before Ordering

Before placing an order, please carefully check the following:

• Product dimensions
• Product specifications
• Available space
• Product images and description
• Compatibility and intended use

Please measure your available space before ordering.

We cannot normally accept returns or replacement requests because the product is larger or smaller than expected, does not fit the intended space, or was ordered incorrectly by the customer.

7. Refunds

Where a refund is approved, it will be processed according to the applicable payment method and our order-processing procedures.

Refunds will not normally be provided for change of mind, incorrect product selection, incorrect measurements, lack of available space, or other reasons unrelated to a verified product issue.

Nothing in this policy is intended to exclude or restrict any rights or remedies available to consumers under applicable Indian law.

8. Contact Us

For any damage, wrong-product, or missing-item issue, please contact us as soon as possible after delivery with your order number, photographs, complete unboxing video, and shipping label/AWB details.

Email: centralfishaquarium@gmail.com

Phone: +91 93833 47593

All claims are subject to verification before a replacement or other resolution is approved.